Customer Terms of Service
Last updated: April 9, 2026
Agreement to Terms
These Customer Terms of Service govern access to and use of Veles by the customer entity that creates an account, accepts an order, starts a trial, or otherwise uses the service for business purposes. By using Veles on behalf of an organization, you represent that you are authorized to bind that organization to these terms.
Service Provider Information
Veles is provided by: Giraffe Information Technology Marcin Stryjczak Pruszków, Poland VAT ID: PL5110210847 Contact: privacy@myveles.com
Service and Access
Veles is a hosted software service for managing pipeline, delivery context, planning, invoicing visibility, reporting, and related operating workflows for professional services teams. We may update or improve the service over time, provided that we do not materially remove core functionality from an active paid subscription without a reasonable business justification or notice.
Accounts and Customer Responsibilities
The customer is responsible for: maintaining accurate account information; managing access rights for its users; ensuring that credentials are kept confidential; using the service in compliance with applicable law; and ensuring that content uploaded to Veles may lawfully be processed through the service. The customer must not use Veles to infringe rights, distribute malware, interfere with the service, probe security without authorization, or store unlawful content.
Customer Data and Instructions
As between the parties, the customer retains all rights to customer data submitted to the service. The customer is responsible for the accuracy, quality, and legal basis of that data. Where Veles processes personal data on behalf of the customer, Veles acts as a processor and the customer acts as controller, except where Veles processes data for its own legitimate business purposes such as billing, security, support, abuse prevention, and service administration.
Fees, Billing, and Trials
Paid subscriptions are billed according to the pricing and billing period selected at checkout or otherwise agreed in writing. Unless stated otherwise, fees are exclusive of taxes. Trial access may be limited in time or functionality and may be changed or withdrawn for abuse prevention or operational reasons. If the customer does not convert to a paid subscription at the end of a trial, access may be limited or suspended.
Intellectual Property
Veles and all related software, designs, documentation, trademarks, and service materials remain the exclusive property of Veles and its licensors. These terms grant the customer a limited, non-exclusive, non-transferable right to use the service during the subscription term for its internal business purposes. Feedback may be used by Veles without restriction or compensation.
Confidentiality and Security
Each party receiving non-public information from the other party must protect it using reasonable measures and use it only for the purpose of performing under these terms. Veles will maintain reasonable administrative, technical, and organizational safeguards appropriate to the nature of the service. No online service can be guaranteed to be completely secure or uninterrupted, and the customer accepts that residual risk exists.
Warranties and Disclaimers
Veles will provide the service with reasonable care and skill. Except as expressly stated in these terms and to the maximum extent permitted by law, the service is provided on an as-available and as-updated basis, without warranties of merchantability, fitness for a particular purpose, non-infringement, or that the service will be uninterrupted or error-free.
Limitation of Liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenues, goodwill, or business opportunity. Each party's aggregate liability arising out of or relating to the service or these terms will not exceed the fees paid or payable by the customer to Veles for the 12 months preceding the event giving rise to the claim. This limitation does not apply to liability that cannot be limited by law, or to the customer's payment obligations, or to either party's liability for fraud, willful misconduct, or unlawful misuse of the other party's intellectual property or confidential information.
Suspension and Termination
Veles may suspend access where reasonably necessary to address security risks, unlawful use, non-payment, or material breach. Either party may terminate for material breach if the breach is not cured within a reasonable period after notice. The customer may stop using the service at any time, but prepaid fees are non-refundable unless required by law or expressly stated otherwise. On termination or expiry, access to the service may be removed and customer data may be deleted in accordance with the retention policy and operational backup cycles.
General Terms
These terms are governed by the laws of Poland, excluding conflict-of-law rules, unless mandatory law requires otherwise. The courts with jurisdiction over the registered place of business of the service provider will have jurisdiction over disputes, subject to any mandatory rights of the customer under applicable law. If any provision is found unenforceable, the remaining provisions remain in effect. Processing of personal data on behalf of customers is governed by a separate Data Processing Agreement where required by law. These terms, together with any applicable order, pricing terms, and data processing arrangements, form the entire agreement regarding the service.
Contact Us
If you have any questions about these Terms, please contact us at: privacy@myveles.com
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